Returns and Exchanges
To ensure you are happy with your purchase, we make every effort to add detailed descriptions, measurements and images to our products. Our styles are purposefully designed with a generous fit and relaxed silhouette, allowing room to grow with your child lengthening the wear time. If in doubt, we always suggest sizing up knowing your little one will eventually grow into the garment. If you have any questions about sizing or fit, then please feel free to contact us at hello@elmathelabel.com prior to making your purchase.
If for some reason the garment you receive isn’t quite right or the sizing is incorrect, we can provide you with an exchange, online credit or refund. Please email us at hello@elmathelabel to request a returns form before sending anything back. You must include your name & order number on any return so that we can process this efficiently for you. Items must be unworn, unwashed and unused in their original condition with tags still attached and returned within 14 days of purchase.
We are unable to replace or refund items damaged through improper laundering, so please follow the care label of the garment when washing. If you are unsure of how to correctly care for your garment, please email us for some tips and advice, we are more than happy to help.
Returns must be tracked to ensure that your parcel does not go missing. Elma is not liable for any missing returns and we can only process your return once the original has been received. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred.
If you think you have received a faulty, damaged or incorrect item, please contact us at hello@elmathelabel.com and we can organise an exchange or refund.
Sale items are non-refundable and non-exchangeable so please choose carefully.
Shipping charges from the original order are non-refundable.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.
If for some reason the garment you receive isn’t quite right or the sizing is incorrect, we can provide you with an exchange, online credit or refund. Please email us at hello@elmathelabel to request a returns form before sending anything back. You must include your name & order number on any return so that we can process this efficiently for you. Items must be unworn, unwashed and unused in their original condition with tags still attached and returned within 14 days of purchase.
We are unable to replace or refund items damaged through improper laundering, so please follow the care label of the garment when washing. If you are unsure of how to correctly care for your garment, please email us for some tips and advice, we are more than happy to help.
Returns must be tracked to ensure that your parcel does not go missing. Elma is not liable for any missing returns and we can only process your return once the original has been received. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred.
If you think you have received a faulty, damaged or incorrect item, please contact us at hello@elmathelabel.com and we can organise an exchange or refund.
Sale items are non-refundable and non-exchangeable so please choose carefully.
Shipping charges from the original order are non-refundable.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.